Service and support

Control Techniques offers its customers local technical sales, customer service, training, technical support and design expertise; as well as a comprehensive system design and build service.

As a company we aim to provide our customers with the best possible support wherever and whenever it may be required. As well as offering support for all our current products we offer repair and service support for superseded products and can give your company advice and guidance on possible upgrades which is usually a simple process.

customer-portal
Customer Portal

The Customer Portal provides product availability, pricing, online ordering and tracking. This site is intended for Authorized Transactional customers.

Industrial Distributor Login
Industrial Distributor Login

This section is reserved for Americas authorized industrial distributors and sales team.

HVACR Distributor Login
HVAC Representative Login

This section is reserved for Americas authorized HVAC representatives and sales team.

Tech Support
Technical Support

Control Techniques specializes in uptime with our full range of product support services

Training
Training

Control Techniques Global Training Centers offer a unique program of drive, servo and software training solutions.

Technical Documentation
Technical Documentation

CTA Technical Documentation including Application Notes, Technical Notes, Replacement Instructions, Trouble Shooting Guides, Videos

Application Support
Application Support

Designed to help customers when they don't have the time or resources available to learn new software and at the same time implement a new drive system

Extended Warranties
Extended Warranties

Control Techniques Extended Warranties, provide the best warranty coverage in the industry. We recommend our optional three-year Extended Product Warranty

Site Power Audits
Site Power Audits

Control Techniques can save you time and money with a site power audit

Spare Parts and Replacements
Replacement & Spare Parts

Control Techniques Replacement & Spare Parts provide customers with back up spare drives and components

Field Service
Field Service

Our experienced engineers stand ready to answer your calls around the clock, any day of the week

Upgrade Assistance
Upgrade Assistance

Control Techniques Upgrade Assistance provides the Engineers, Programmers, and Technicians to work right there with you to assist you increase output while improving quality

Warranty RMA Requests
Warranty, Repairs & RMA Requests

Warranty, Repairs & RMA Requests, warrantt policies and procedures, repair policies and procedures.

Return Policy
Return Policy

Products are only eligible for return if they are in new, unopened condition. The Return Policy PDF linked on the following page includes a list of products that are eligible for return if they are in new, unopened condition.

Terms and Conditions
Terms & Conditions

Find contact information and links to download the appropriate Terms and Conditions.

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