Updated on: 9th September 2021
We at Nidec Industrial Automation Southern Africa (Pty) Ltd know and care about how your personal information is used and shared, as we take your privacy seriously.
This privacy notice (“Privacy Notice”) aims to give you information on how we collect and process your personal information and what your choices are with respect to that information.
If you have any questions or complaint about this Privacy Notice, please contact us at:
E-mail address: Info.za@mail.nidec.com
Telephone number: + 27 (0)11 462 1740
Changes to the Privacy Notice and your duty to inform us of changes
We may update this Privacy Notice from time to time. Please check the date at the top of this page to see when this Privacy Notice was last revised. Unless otherwise noted, any changes we make to this Privacy Notice will become effective immediately once posted on this page.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Personal information means anything about an individual by which that individual can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:
We use different methods to collect personal information from you and about you including through:
Direct Interaction. You may give us personal information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise. This includes personal information that you provide when you:
apply for our products or services;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly availably sources.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so.
This is also where we tell you what our legitimate interests are. Such interests may include:
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To register you as a new customer or supplier
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a) Performance of a contract with you or the company you represent b) Necessary for our legitimate interests
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To process and deliver your order including: Managing payments, fees and charges
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To manage our relationship with you which will include:
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To enable you to have access to different customer service portals
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Necessary for our legitimate interests |
To make suggestions and recommendations to you about products or services that may be of interest to you
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Consent |
We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. We have established the following personal information control mechanisms:
We may use your Identity, Contact, Marketing and Communications Data and Profile Data to form a view of what we think you may want or need, or what may be of interest to you. This is how we decide which products or services may be relevant to you (“marketing”).
You will receive marketing communications from us if you have opted-in to receive such communications from us.
You can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at Info.za@mail.nidec.com.
Where you opt out of receiving these messages, this will not apply to your personal information provided to us as a result of a product/service purchase, warranty registration or other transactions.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
We may store or transfer your personal information to our affiliated companies around the world. We do this in accordance with the requirements of the law.
We may also share your personal information with third parties and service providers.
We require all third parties and service providers to respect the security of your personal information and to treat it in accordance with the law. We do not allow third parties and service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. Where we transfer your personal information to a third party or service provider based outside of the Republic of South Africa, we take steps to ensure your personal information is adequately protected.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you have any questions about this Privacy Notice or how we handle your personal information, please contact Info.za@mail.nidec.com.
You have the right to make a complaint at any time to the Information Regulator at https://www.justice.gov.za/inforeg/contact.html.