Service & Support

Global Service Network

At Kato Engineering, we pride ourselves on matching our high product quality with an equally high level of service throughout product life. For all of your alternator service needs, you can trust in the support of our team of electric power generation experts to optimize your machines’ reliability and efficiency. Our staff knows power generation operations inside out and will spare no effort to provide you with the best value service to optimize your cost of ownership on all machine types, including third-party alternators.

Contact Us

Phone : +1 (507) 625 4011
Phone : +33 238 609 908
Phone: +65 6250 8488
Phone : +86 591 88373036
Phone : +91 806 726 4867

Comprehensive Support

From initial design to commissioning, maintenance and repair, our expert engineering and technical support teams around the globe provide fast and comprehensive support to ensure Kato Engineering generators in any application remain the world's highest quality alternators in performance and reliability.  Our experienced engineering and technical support teams are well versed in many different applications and end uses, taking any operating constraints into account (load impact, load distortion, difficult environments, etc.) to provide accurate and comprehensive support.

Because all customers and their needs are different, we have built a global network of service facilities to provide timely service. This local presence is our guarantee for reliable and efficient response. Wherever you are, we can assist in any project :
  • Installation and start up assistance 
  • On-site inspection & repair 
  • Expert diagnostics (electric, vibration...) 
  • Remote or on-site troubleshooting 
  • Preventive and scheduled maintenance contracts 
  • Training and educational programs 
  • Genuine spare parts 
  • Authorized suppliers located throughout the world 
  • Archive of instruction manual and diagrams 
  • Factory remanufacturing or on-site service 

Field Service

We pride ourselves with extending the lifetime of your installation, by combining the skills of our technicians with our manufacturing experience. From our manufacturing factories, workshops and service hubs, we provide comprehensive field services and address all your needs throughout the generator life. Our extensive service network is your assurance of fast response. Our mechanical & electrical technicians, along with our specialists on controllers & AVRs, vibrations experts and winding professionals offer a broad range of skills and have full certification to operate in difficult environments:

• Working height permit, incl. wind turbine nacelles
• Electrical risk safety certificate
• Oil & Gas certificates such as BOSIET/HUET/OPITO …
• Petrochemical & Nuclear industry training (incl.authorization for asbestos work)
• Army/Defense approvals

Service brochure

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