Product & Applications Engineer

Assago / Vicenza

Overview

The role of the Product & Application Engineer is to increase sales revenue and opportunities for Control Techniques team and is a high level technical support resource for our customers, partners and outside sales team in the area.
Is responsible for working collaboratively with the outside sales team as both a commercial advisor and product advocate, finding the best solution using the CT products .
Support selected industries and customers in the development of applications using the mechatronic approach, with calculation, test, training and promotion, mainly in the pre-sales phase.

The successful candidate’s main responsibilities will include:

Work in Product & Software Department Team
Receive by the sales network, scheduled program of activities for hardware technical support to customers and specify job.
Pre-sales activity, visiting customer to evaluate the application to help the sales people using calculation method to offer the best mechatronic product and solution in function to customer needs.
Support the main customers to solve their problems and reporting their requests for new feature or improvement to our marketing.
Test of new products features to support early adopters and report to E&D and Technical Support about issues found.
For major or more complex applications, the customer defines the configuration and development of his machines with the need sometimes to provide on-site support.
Provide drive support to customers by phone in the commissioning and after sales phase, in order to set up drive in relation to application, installation and configuration.
Occasional visit costumer site for advance commissioning operations for optimization of drive parameters set up.
Ensure information to customers on specific external devices requirements for products used.
Provide technical training on drive to customers.
Provide PP presentation to the sales network regarding applications, features news on motors and servo drives.
Attend technical training on UK site in order to be always up-to date.
Ensure compliance with company procedures in all areas of his/her work (Safety, Anti-Corruption, Ethics, Trade Compliance, Legal, Financial, etc.).

Travel Requirements:

Areas: travel mostly within assigned region in Italy and or Europe
Frequency: regularly over 40% of working time

Qualifications, Experience and Profile:

Electric and electronic engineer degree.
Minimum 10 years of technical engineer role in automation company, with special reference on Servo motors and Servo drives over that GP automated applications.
A good command of technical English (written and spoken) is essential.