Warranty, Repairs & RMA Requests

If your product is not working as expected, you would like to have a technician on site, or you have questions on how to use it, please visit our technical support page for technical resources and related contact information.

Repairs

RMA Request Form

If you are having trouble displaying the RMA Request form linked above, please use a Google Chrome browser.


All repairs include the latest product updates and are certified to the latest design specifications verified by our computer-controlled DT (Drive Tester) - the identical test equipment we use to qualify new products.

  • 1-year comprehensive warranty with all Repairs
  • 14-day Turnaround Time on standard drive repairs
  • 48-hour Emergency Repair turnaround available
 

Warranty Information

You can reach any Nidec Drives' Drive Center in the Americas by calling +1 800.893.2321. Inquiries can be also made by email to customerservice.cta@mail.nidec.com, or writing to our Headquarters in the Americas at:

Nidec Drives
a Nidec Motor Corporation business
7777 Golden Triangle Drive
Eden Prairie, MN 55344 USA


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