Warranty, Repairs & RMA Requests

If your product is not working as expected, you would like to have a technician on site, or you have questions on how to use it, please visit our technical support page for technical resources and related contact information.


RMA Request Form

If you are having trouble displaying the RMA Request form linked above, please use a Google Chrome browser.

All repairs include the latest product updates and are certified to the latest design specifications verified by our computer-controlled DT (Drive Tester) - the identical test equipment we use to qualify new products.

  • 1-year comprehensive warranty with all Repairs
  • 14-day Turnaround Time on standard drive repairs
  • 48-hour Emergency Repair turnaround available

Warranty Information

You can reach any Control Techniques Drive Center in the Americas by calling +1 800.893.2321. Inquiries can be also made by email to customerservice.cta@mail.nidec.com, or writing to our Headquarters in the Americas at:

Control Techniques
a Nidec Motor Corporation business
12095 NW 39th Street
Coral Springs, FL 33065 USA

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