If your product is not working as expected, you would like to have a technician on site, or you have questions on how to use it, please visit our technical support page for technical resources and related contact information.
Repairs
Control Techniques drives and motors may be returned for no-cost repair if the product is under warranty or paid repair if the warranty period has expired. KB Electronics Drive warranties are available as a replacement or exchange only. To qualify a repair or return, please refer to the policies in the price list or consult your Customer Service Representative.
RMA Request Form
If you are having trouble displaying the RMA Request form linked above, please use a Google Chrome browser.
All repairs include the latest product updates and are certified to the latest design specifications verified by our computer-controlled DT (Drive Tester) - the identical test equipment we use to qualify new products.
- 1-year comprehensive warranty with all Repairs
- 14-day Turnaround Time on standard drive repairs
- 48-hour Emergency Repair turnaround available
Warranty Information
You can reach any Nidec Drives' Drive Center in the Americas by calling +1 800.893.2321. Inquiries can be also made by email to NidecDrivesAMR.Service@mail.nidec.com, or writing to our Headquarters in the Americas at:
Nidec Drives
a Nidec Motor Corporation business
7777 Golden Triangle Drive, Suite 250
Eden Prairie, MN 55344 USA
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