Warranty, Repairs & RMA Requests

If your product is not working as expected, you would like to have a technician on site, or you have questions on how to use it, please use the button below to access our technical support site for technical resources and related contact information.

Technical Support Ticket Form

Warranty Information

You can reach any Control Techniques Drive Center in the Americas by calling +1 800.893.2321. Inquiries can be also made by email to customerservice.cta@mail.nidec.com, or writing to our Headquarters in the Americas at:

Control Techniques
a Nidec Motor Corporation business
7078 Shady Oak Road
Eden Prairie, MN 55344

• Standard Product Warranty Policy 

Repairs

RMA Request Form

All repairs include the latest product updates and are certified to the latest design specifications verified by our computer-controlled DT (Drive Tester) - the identical test equipment we use to qualify new products.

• 1-year comprehensive warranty with all Repairs
• 14-day Turnaround Time on standard drive repairs
• 48-hour Emergency Repair turnaround available

Return Authorization Documents & Procedures

• RMA (Return Material Authorization) Request Form
• Repair Policies and Procedures

Get in touch

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