Warranty, Repairs & RMA Requests

Warranty Information

You can reach any Control Techniques Drive Center in the Americas by calling 1-800-893-2321. Inquiries can be also made by email to customerservice.cta@mail.nidec.com, or writing to our Headquarters in the Americas at:

Control Techniques
a Nidec Motor Corporation business
7078 Shady Oak Road
Eden Prairie, MN 55344

• Standard Product Warranty Policy 

Repairs

All repairs include the latest product updates and are certified to the latest design specifications verified by our computer-controlled DT (Drive Tester) - the identical test equipment we use to qualify new products.

• 1-year comprehensive warranty with all Repairs
• 5-day Turnaround Time on standard drive repairs
• 48-hour Emergency Repair turnaround available

Return Authorization Documents & Procedures

• RMA (Return Material Authorization) Request Form
• Repair Policies and Procedures

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