Free 5 Year Manufacturer’s Warranty Instructions

Visit or scan the QR code on the front of the drive and click on the registration button.

  • For first time users, you will need to register as a new user. Otherwise you will need to login with your Email and Password details.
  • Click on the ‘Register 5 year warranty’ icon to register your drive(s).
  • Enter the serial number(s) of the drives to be registered

  • Multiple drive serial numbers can be included in the ‘Serial Numbers’ field within a single form

  • Serial numbers can be manually typed or scanned (using a bar code scanner)

  • If typing multiple serial numbers, please separate using the ‘Enter’ key

  • The serial number is 10 digits long and can be found on the label on the front of the product box, or on the side of the drive:

Then fill in the remaining fields:

  • Purchase Date – the date you purchased the drive (Please note that the registration should be completed within 6 months of the purchase date)
  • Supplied By – where you purchased the drive
  • Industry & Application – select the Industry & Application that the drive is going to be used in. If selecting the application as ‘Other’, please enter the application information in the ‘Other’ field
  • Click ‘Next’
    • You will then be taken to the ‘Registration Results’ webpage and notified if registration was successful
    • If registration was unsuccessful then you will be advised why in an accompanying message

    • You may get the message ‘Further checks are required before this product is registered. We'll let you know when the warranty has been extended.’ You will be notified once validity is determined

    • If you wish to have a certificate of your registered drive, then press the ‘Download certificate’ button

  • You are also able to view your product registration history be clicking on the ‘Your registered drives’ icon on the home page

Please see the FAQ’s and Warranty Terms & Conditions for more information.

If you have any further questions or require assistance, please contact your local Drive Centre or Distributor.