RMA Request Form

RMA Request Form

Deutsch | English

Please complete the RMA request form before every return delivery. Regardless of whether it is a repair order, a warranty case or an incorrect delivery. Unfortunately, for organizational reasons, we can no longer accept defective devices for repair that reach us without a return delivery note. These devices will be returned to the sender.

You will receive your completed RMA enquiry form back together with our repair offer. If you confirm the repair offer, you will receive a return delivery note from us, which you can use to send your repair back to us.

If a warranty is established, we will not charge any costs. If no repair is necessary or possible, we will only charge you the inspection and transport costs. Once the repair or inspection has been completed, you will receive our order confirmation with the costs incurred and then your repair will be returned to you. You will not receive any further offer from us. By returning the device to be repaired, you accept our repair offer.

Please remove any options you have not listed in this form. Options not listed will not be processed.

If you have any questions, please contact:

DE-Repair.ControlTechniques@mail.nidec.com

Please enter your company data here.

Company Contact Street Postcode City E-Mail Phone USt-IdNr. Customer Number Your Reference

In the case of a warranty, please give the name of your supplier or machine builder.

Supplier

Enter a different delivery address here.

Company Contact Street Postcode City E-Mail Phone

1.Item

Enter the unit details here. Please list option modules individually. Up to 4 items can be entered per form. For higher numbers, please fill in additional forms. Our frequency inverters with a motor frequency >550Hz are subject to special export restrictions. Therefore, please tick the respective selection window if you require motor frequencies >550Hz. An end user declaration (EUU form) must be completed by the customer for the repair of each frequency inverter >550Hz.

Item / Type Serial Number Manufacturer Order type Error description 1 Error description 2 We need motor frequencies >550 Hz. Enter additional information such as error description, reference, delivery note number, AT number etc. in the text field.

2.Item

Item / Type Serial Number Manufacturer Order Type Error description 1 Error description 2 We need motor frequencies >550 Hz. Enter additional information such as error description, reference, delivery note number, AT number etc. in the text field.

3.Item

4.Item